Effective Date: January 2026
This Privacy Policy explains how Europadesk GmbH (“Europadesk”, “we”, “us”) collects, uses, stores and protects personal data when you visit our website www.europadesk.com or interact with us in the context of our international trade, logistics, sourcing, representation and coordination services.
We are committed to complying with the Swiss Federal Act on Data Protection (FADP, revised 2023), the EU General Data Protection Regulation (GDPR), the ePrivacy Directive and other applicable international data protection standards.
Europadesk GmbH
Hoeh 59
3615 Heimenschwand
Switzerland
Email: privacy@europadesk.com
We process personal data of individuals located in Switzerland, the European Economic Area (EEA) and other regions in connection with our B2B services.
We collect only the data necessary to fulfil our services, ensure legal compliance and maintain secure communication channels. The categories of data include:
3.1 Identification and Contact Details
Name, surname, email address, phone number, company name, role, country, preferred communication language.
3.2 Technical and Usage Data
IP address, browser type, device information, operating system, access times, referring URLs, and general website usage patterns. This data is used for security, performance and analytics purposes.
3.3 Communication Data
Messages, forms, attachments, enquiries, emails, meeting notes and documents shared with us during business communication.
3.4 Business, Contract and Logistics Data
Project details, commercial documentation, supplier and client information, sourcing data, logistics documentation, compliance materials (customs, trade documents), invoicing data, and internal project coordination information.
3.5 Data from Third Parties
When necessary, we may receive data from logistics partners, service providers, compliance professionals or public sources to support international operations.
We process personal data for the following purposes:
• Responding to enquiries and establishing business communication.
• Preparing offers, quotes, proposals and trade projects.
• Executing import/export operations, logistics coordination, documentation and compliance tasks.
• Supporting sourcing, product identification and representation services.
• Maintaining internal business records, management oversight and operational workflows.
• Ensuring compliance with customs, trade, tax and legal obligations in Switzerland, Europe and international jurisdictions.
• Ensuring the security, stability and performance of our website.
• Providing updates when requested or legally permitted.
• Fulfilling contractual obligations with clients, partners and suppliers.
Depending on the context, we process personal data under the following legal bases:
• Contract Performance (GDPR Art. 6(1)(b)): When processing is required to fulfil or prepare a contract.
• Legal Obligations (GDPR Art. 6(1)(c)): Customs, tax, trade, compliance or regulatory requirements.
• Legitimate Interests (GDPR Art. 6(1)(f)): Operational efficiency, business development, fraud prevention, documentation management, website security.
• Consent (GDPR Art. 6(1)(a)): Where explicitly required (e.g., optional communications or non-essential cookies).
We may disclose personal data to carefully selected third parties when necessary for the purposes described above. These include:
• Logistics companies and freight forwarders.
• Customs, compliance and regulatory service providers.
• IT, hosting, email and security service providers.
• Legal, tax and professional advisers.
• Local and international authorities when required by law.
All recipients operate under confidentiality agreements and must comply with applicable data protection regulations. We never sell personal data and we do not transfer data for independent marketing purposes.
As an international trade operator, we regularly work with partners in Europe, North America, Central America, South America and other regions. Therefore, personal data may be transferred to countries that do not have the same level of data protection as Switzerland or the EU/EEA.
Where such transfers occur, we implement adequate safeguards, including:
• Standard Contractual Clauses (SCCs) approved by the European Commission.
• The Swiss Federal Data Protection and Information Commissioner (FDPIC) model clauses.
• Adequacy decisions (where applicable).
• Contractual safeguards ensuring confidentiality and data protection.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
• Execution of contracts and business operations.
• Legal retention requirements (e.g., trade, customs, tax obligations).
• Protection of our rights in potential disputes.
• Continuous operation of long-term business relationships.
After the applicable retention period expires, data is securely deleted, anonymised or archived in accordance with legal requirements.
We use cookies necessary for website operation, basic functionality and security. Analytics and optional cookies are used only with the user's consent when legally required. Details are provided in our Cookie Policy.
We apply appropriate technical and organisational security measures, including encryption, access control, server protection, monitoring systems, confidentiality agreements and secure communication protocols, to protect personal data against unauthorised access, alteration, loss or misuse.
Depending on your jurisdiction, you may have the right to:
• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of data, where legally permitted.
• Restrict or object to certain processing operations.
• Withdraw consent at any time, when processing is based on consent.
• Request portability of data in structured, machine-readable format (GDPR).
• Lodge a complaint with the Swiss FDPIC or a European Data Protection Authority.
To exercise these rights, please contact: privacy@europadesk.com. We may request identification before processing your request.
Europadesk GmbH does not use automated decision-making or profiling for legal or significant effects on users. Any analytics used is strictly operational and non-intrusive.
We may update this Privacy Policy to reflect changes in applicable laws, technological developments or our services. The most recent version is always available on this page.
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